Shipping policy

Standard Shipping (FREE): To USA Only

  • Standard Shipping : Ships in 1 to 3 business days and Transit Time takes additional 3-8 business days. (Total Shipping time 4-11 business days)
  • Deliveries are typically made Monday to Friday between 8.00 am - 6.30 pm.
  • Business days are: Monday to Friday (and don't include public holidays or weekends).
  • We do not ship the orders on weekends or holidays.

Our Guarantee

  • Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.
  • All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it for a full refund or replacement. 

Important Remarks

  • Refunds are not given on free items. However, replacements are given for items lost while shipping.
  • Replacements are also sent up to 7 days after receiving your free item if damaged.

Tracking your order:

  • To track your order, please enter your tracking number after clicking the following link -> Track Your Order 
  • Please note that your tracking number sent automatically when we ship your order (it can take 1 to 3 business days). 
  • Please note that you must not enter your order number, or it will appear as an error automatically.
  • If you cannot find your tracking number, please get in touch with us at support@sparkpup.com