FAQ's

FAQ's:

Q- How much is shipping?

A- We Offer FREE Standard Shipping to the US only

Q- How long does shipping takes?

A- All orders are shipped within 1-3 business days and transit time is 3-8 business days. Total shipping time 4-11 Business Days.

Q- Where is my order?

A- Contact us at support@sparkpup.com with your full name and mailing address, and confirmation number and we will provide you the most accurate order status. 

Q- What is my tracking number?

A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 1-3 days business days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q - I've lost my tracking number. What can I do?

A: Simply contact us at support@sparkpup.com with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?

A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

We Can Change:

- Your delivery details

- Your name

- Your email

- Your phone number

Q- How can I cancel my order?

A- You must contact us within 12 hours. We cannot cancel your order once it has already been shipped.

Q - What is your return/refund policy?

A: Please see our refund and Return Policy by clicking on this link: https://sparkpup.com/policies/refund-policy

Q - Who do I contact if there's something wrong with my order?

A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@sparkpup.com

Contact us

If we still haven't managed to answer your question please feel free to contact us at support@sparkpup.com and we'll get back to you within 24hrs!

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